HiTV is the best free app for watching Korean dramas. It has a lot of features that other apps don’t have. However, the app does not always work as expected. Some big issues include the app not loading, episodes not loading, and so on.
If the HiTV app is not working on your Android or iPhone, here are several solutions you can try. Following these steps will let you troubleshoot common issues and return to watching your favorite Korean dramas and movies on HiTV.
Common Issues with the HiTV App
Before moving to the fixes, let’s look at some common problems:
- HiTV app is not opening.
- Videos are not playing or keep buffering.
- App crashes frequently.
- Login or sign-up issues.
- App is stuck on the loading screen.
- No internet connection error.
Now, let’s go through different solutions step by step.
1. Check Your Internet Connection
If HiTV is not loading or videos are buffering, your internet connection may be weak.
- Make sure your Wi-Fi or mobile data is turned on.
- Try switching between Wi-Fi and mobile data to see if the issue resolves.
- Restart your router if you are using Wi-Fi.
- Check your internet speed using an online speed test. If it is slow, contact your service provider.
2. Restart the HiTV App
Sometimes, simply restarting the app can solve many issues.
- Close the HiTV app completely.
- Remove it from the background apps.
- Open the app again and check if it is working.
3. Clear HiTV App Cache and Data
If the app crashes or is slow, clearing cache and data might help.
For Android Users:
- Go to Settings > Apps > HiTV.
- Tap Storage & Cache.
- Click Clear Cache and then Clear Data.
- Restart the app and check if it works.
For iPhone Users:
- Go to Settings > General > iPhone Storage.
- Find HiTV and tap on it.
- Select Offload App to clear temporary files.
- Reinstall the app if needed.
4. Update the HiTV App
Using an outdated version of HiTV may cause problems.
- Open Google Play Store (Android) or App Store (iPhone).
- Search for HiTV.
- If an update is available, click Update.
- Restart the app after updating.
5. Reinstall the HiTV App
If clearing cache or updating does not work, reinstalling the app might help.
- Uninstall the HiTV app from your device.
- Restart your phone.
- Download and install the latest version of the app from a trusted source.
6. Check if HiTV Servers Are Down
Sometimes, the problem is not with your device but with HiTV’s servers.
- Visit websites like Downdetector to check if HiTV is facing an outage.
- If servers are down, wait for some time and try again later.
7. Disable VPN or Proxy
If you are using a VPN, it might be blocking HiTV from working properly.
- Turn off the VPN or switch to a different server.
- Restart the app and check if the issue is fixed.
8. Check App Permissions
HiTV may not work properly if it does not have the required permissions.
- Go to Settings > Apps > HiTV.
- Tap Permissions and make sure it has access to storage, internet, and other necessary features.
9. Free Up Storage Space
If your device is low on storage, HiTV may not work properly.
- Delete unnecessary files, apps, or media to free up space.
- Restart your device and check if the app works.
10. Contact HiTV Support
If none of the above solutions work, you can contact HiTV customer support.
- Check the official HiTV website for support options.
- Look for their contact email or help center within the app.
- Explain your issue and wait for their response.
Conclusion
If your HiTV app is not working, there are many ways to fix it. Start by checking your internet connection, restarting the app, or clearing cache. If the problem continues, try updating or reinstalling the app. Always ensure your device has enough storage and the latest software updates. If nothing works, reach out to HiTV support for further assistance.
By following these steps, you should be able to fix most HiTV app issues and enjoy your favorite content without interruptions!